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FREQUENTLY ASKED QUESTIONS
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Do you accept custom or bulk orders?Absolutely! We would love to work with you to make your event exceptional by including our pretzels. Please contact us directly through our online form or email us at info@snackingtons.com.
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Do you offer wholesale pricing?Yes! Are you having a dinner or birthday event and looking for a memorable party favour? Our pretzels are the perfect choice! Wholesale pricing is available with a minimum order of one case/24 bags. You may combine your case to include multiple varieties or one variety to achieve 24 bags (mixed cases are subject to individual wholesale pricing and delivery charges). Please contact us directly to address your individual needs.
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Do you accept returns or exchanges?We do not accept returns or exchanges on any of our products. In the rare event that your items are not to your satisfaction, please contact us directly so we can make it right!
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Do you deliver?Yes! We are pleased to offer local delivery within Calgary city limits. This service is a flat rate of $10. If your order is placed before noon, we offer next-day delivery. Our delivery window is 10 a.m. to 6 p.m. Monday through Friday. Delivery is not available on any statutory holidays.
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Can I get my order delivered if I live in an apartment/condo?Yes. Our delivery window is 10 a.m. to 6 p.m. Monday through Friday. Someone must be home to accept delivery if living in a multi-unit dwelling (condo, apartment, etc.) Please provide a contact number to assure we can reach you and confirm when your order is on its way.
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Where do you make your products?All our products are manufactured in an AHS-approved kitchen in Calgary using Good Manufacturing Practices; a system ensuring that products are consistently produced and controlled according to quality standards.
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How long do your products last?Our best before date is always located on the bottom of the bag. They will be safe to eat beyond this date, but may not have the same depth or quality of flavour. Once opened, we recommend consuming our snacks within 30 days of opening. For optimal freshness, seal the resealable pouch and store in a cool, dark place.
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Are any of your products vegan and/or vegetarian?Our products are all vegetarian, but are not vegan as they contain real butter and other milk ingredients.
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Are there nuts in any of your products?No, there are no nuts in any of our products. However, we do use a shared commercial kitchen and take every precaution to prevent cross contamination. Due to the shared nature of our production facility, please use your own discretion based on the severity of your allergy. Please feel free to reach out to us should you require any further information.
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Do you ship your products?Our products are currently available in Calgary and surrounding areas in a variety of locations. We are not currently shipping outside of this demographic.
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Where can I shop for your products in person?Please take a look at our Where to Buy page for an updated listing of our current brick and mortar locations. We also keep this page updated with any upcoming markets. Be sure to follow us on social @snackingtons to stay in the loop!
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